Refund policy

In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description.

As an Australian consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if, the goods:

• Are faulty or develop a fault within a reasonable period of time after purchase.
• Are not fit for their purpose any purpose you stated or that the buyer made known to you (i.e. they don't do what the seller said they would do)
• Don’t match the seller's description or sample
• Are of unacceptable quality, or
• Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.

Once your return is received, we will notify you if it has been approved or rejected for a refund.
TPC Health will only refund payments made (outside your statutory rights) for the goods being returned on the invoice (not the shipping costs). If TPC Health has invoiced and supplied the wrong part or product we will also refund the shipping costs. The product is identified by a stock code number. If the customer should choose the wrong product when ordering TPC will not be liable. If you are approved, then refund/credit note will be processed and a credit note will be applied to your account. If you paid for the item via Credit Card/EFT when purchase made, then a refund will be processed.

Exchange Policy

If an exchange has been approved, replacement order will be supplied and invoiced once goods are returned to our office a credit or refund will be processed.

For TPC account holders, a credit will be applied to your account once goods are received into our office.

For Cash Sale customers, we will require payment for replacement order to be supplied, and once we receive your goods into our office, we will process a refund on your credit card.

Returns Policy

No product delivered to the buyer which is in accordance with the contract will be accepted for return without the seller’s prior approval on terms to be determined at the seller’s discretion.

No Medical product worn by the buyer (or patient/client of buyer) will be accepted for return without the seller’s prior approval on terms to be determined at the seller’s discretion.

Should the seller agree to accept any such product for return, the buyer may be liable to pay a restocking fee of 15% of the invoice price. Such product must be returned by the buyer carriage-paid to the seller in their original shipping carton.

Products returned without the seller’s prior approval may, at the seller’s absolute discretion be returned to the buyer or stored at the buyer’s expense without prejudice to any rights or remedies the seller has.

Our policy lasts 30 days. If 30 days have gone by since your purchase, it is at the seller’s discretion to accept the return. To be eligible for a return, your return must be unused and in the same condition that the goods were received, and must be in its original packaging.