ABOUT TOTAL PATIENT CARE
Established in 1973, TOTAL PATIENT CARE provides a wide range of high quality splinting materials, accessories and rehabilitation products developed by the manufacturer’s technical specialists to meet your needs.
Our commitment to you is high, providing you with the latest and best products available along with the necessary education and workshops to help keep you abreast of the latest techniques and advances.
We endeavour to source all of our products from companies with quality endorsed programs and are continuously assessing and updating our line of products.
TOTAL PATIENT CARE supplies over 3000 product lines, and supports Australian manufacturers. If you have an enquiry not yet covered in those products on line, please use our contact enquiry form and we will check it for you.
Company Registration: ABN: 91 002 578 814
TRADING TERMS & RETURNS POLICY
Prices are subject to alteration without prior notice.
All prices are in Australian Dollars (AUD)
Must be made within 7 days of receipt of goods.
Goods are not sold on a sale or return basis.
An authorization number must be obtained before return of goods in original condition, suitable for re-sale.
You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned.
Please read the guidelines below to know your rights in regard to refunds.
Refunds by Law:
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised
In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description.
As an Australian consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if, the goods:
•Are faulty or develop a fault within a reasonable period of time after purchase
•Are not fit for their purpose any purpose you stated or that the buyer made known to you (i.e. they don't do what the seller said they would do)
•Don’t match the seller's description or sample
•Are of unacceptable quality, or
•Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.
Imported Goods (Non Stock Items:)
Imported goods that are a non stocked item in Australia are non returnable, as they are imported to meet your request.
All refund rights under both State and Commonwealth law do apply.
Where goods fall into one of the above categories the buyer is entitled to:
•A replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage or
•A replacement or repair if the goods otherwise fail to be of acceptable quality.
To exercise these rights, the buyer should contact the Seller and may be required to return the goods and to provide proof of purchase.
Please note: The buyer must not have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods.
More information is available by contacting the ACCC Info Centre on 1300 302 502
Goods must be returned unused and in their original packaging. Upon receipt of the returned goods, Total Patient Care will inspect the goods before issuing a full refund excluding the original cost of Freight/Postage and Handling.
Goods must be returned by the buyer at their own expense and we recommend that you use a traceable method of delivery.
When purchasing from Total Patient Care, card details are transmitted through a secure server. Card data is not hosted by Total Patient Care after processing.
A delivery & handling fee is applicable on all orders.
All deliveries are provided using Australia Post-Parcel Service.
All deliveries are dispatched within 3 working days unless advised otherwise.
Delivery times vary depending on your location and delivery schedules according to Australia Post.
Alternate delivery methods are available on request-please email our office with your request.
Total Patient Care ships goods Australia wide, however at this time we do NOT accept international orders through our website. Please contact us on (02 9878 6188) to enquire about a special order request
Total Patient Care is committed to respecting & protecting the privacy of all clients’ information. The collection, use, disclosure, maintenance, storage of & access to this information will, at all times, be carried out in a lawful, professional and ethical manner. Information about clients will not be disclosed without the permission of the client.
Why did you receive a mailing from us?
Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the Unsubscribe or Update Profile links at the end of any email.
Use of Web Beacons
When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).
Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
This policy was created on March 2008.
Other information or assistance regarding privacy issues, contact:
Les Mico (Manager-Total Patient Care)
Postal Address P.O. Box 6306 North Ryde 2113
P: 02-9878 6188
F: 02 9878 6795
Important - please be very aware that the information provided is neither intended nor implied to be a substitute for professional medical advice. CALL YOUR HEALTHCARE PROVIDER IMMEDIATELY IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY. Always seek the advice of your physician or other qualified health provider before starting any new treatment or with any questions you may have regarding a medical condition or choosing a product that meets your individual needs.